Business owners aksar ye poochte hain:
“Customer feedback kaise milega?”
“Customer ko kya pasand aaya, kya nahi?”

Sach ye hai ki customers sab kuch bolte nahi.
Lekin wo sab kuch notice zaroor karte hain.

Aapka behaviour, response time, communication style, aur overall professionalism —
ye sab silently judge hota hai.
Is blog me hum un hi baaton par baat karenge jo customers notice karte hain,
lekin rarely directly batate hain.

1. Aapka Response Time
Customer jab enquiry karta hai, wo sirf jawab nahi,
response ka time bhi notice karta hai.
Fast response ka matlab hota hai seriousness.
Late response ka matlab hota hai “interest kam hai”.

Chahe service achhi ho, slow reply trust tod deta hai.

2. Aap Kaise Baat Karte Ho
Words se zyada tone matter karta hai.
Customer notice karta hai:
- Kya aap patiently sunte ho?
- Kya aap clear jawab dete ho?
- Ya bas jaldi me nipta rahe ho?

Professional aur calm communication hamesha plus point hota hai.

3. Aapki Online Presence
Customer aapse baat karne se pehle
Google, website ya social profile dekh leta hai.
Agar information outdated ho,
ya kuch clear na mile,
to doubt automatically create hota hai.

Aap chahe offline kitne hi ache ho,
online confusion customer ko rok deta hai.

4. Aapka Follow-Up Behaviour
Customer ye bhi notice karta hai
ki aap follow-up kaise karte ho.
Helpful follow-up trust build karta hai.
Pressure wala follow-up customer ko uncomfortable karta hai.

Balance bahut important hota hai.

5. Consistency in Behaviour
Customer compare karta hai:
“Pehli baar baat ka experience kaisa tha,
aur baad me bhi same raha ya nahi?”

Agar experience har baar alag ho,
to reliability pe sawal uthta hai.

6. Aap Problems Ko Kaise Handle Karte Ho
Mistakes har business me hoti hain.
Customer mistake notice karta hai,
lekin usse zyada wo ye notice karta hai
ki aap problem ko kaise handle karte ho.

Honest response aur solution-focused attitude
customer ko loyal bana deta hai.

7. Aap Kitne Easy to Reach Ho
Customer ye bhi notice karta hai
ki aapse contact karna easy hai ya nahi.
Clear contact details,
simple enquiry process,
aur easy communication —
ye sab quietly impact daalte hain.

Most customers ye bolte nahi,
lekin in cheezon ke base par decision lete hain.

Customers hamesha cheapest option nahi choose karte.
Wo us business ko choose karte hain
jo unhe reliable, professional aur comfortable lagta hai.

Mashmalo Technology businesses ko ye samjhata hai
ki growth sirf marketing se nahi aati,
experience se aati hai.

Choti choti cheezein jab sahi hoti hain,
to customer bina bole aapko choose kar leta hai.